Return, Replacement & Refund Policy
Effective Date: June 30, 2026
Welcome to Samyak Solution.
We are committed to providing quality products and a transparent shopping experience. Please read this Return, Replacement & Refund Policy carefully before placing your order.
Business Information
Business Name
Samyak Solution
Trademark Brand
DishTrend™
Business Type
Online Retail & eCommerce Store
Return Policy
At Samyak Solution, we strive to ensure that every order reaches you in good condition.
We do not accept returns for products once they have been successfully delivered, except where required under applicable consumer protection laws or as covered under our Replacement Policy.
Before placing an order, customers are requested to carefully review:
- Product Description
- Product Images
- Specifications
- Size & Dimensions (if applicable)
- Colour
- Quantity
- Compatibility (where applicable)
Replacement Policy
A replacement request may be accepted only under the following conditions:
- The product was received in a damaged condition.
- The wrong product was delivered.
- The product has a verified manufacturing defect.
Replacement requests are subject to verification by our support team.
Replacement Request Time
Customers must report any issue within 48 hours of delivery.
Requests received after 48 hours may not be eligible for replacement.
Documents Required
To process your request, please provide:
- Order Number
- Clear Photos of the Product
- Photos of the Shipping Package
- Unboxing Video (Strongly Recommended)
- Brief Description of the Issue
Providing complete information helps us process your request faster.
Cases Not Covered
Replacement or return requests will not be accepted for:
- Change of Mind
- Ordered by Mistake
- Product No Longer Required
- Minor Colour Differences caused by screen settings
- Normal Wear & Tear
- Damage caused after delivery
- Products that have been used, washed, modified, or physically damaged by the customer
- Missing original packaging or accessories (where applicable)
Replacement Process
Once your request is received:
- Our support team will review your request.
- Additional information may be requested if necessary.
- If approved, replacement instructions will be shared.
- Replacement is generally processed within 5–10 business days, subject to stock availability and serviceability.
Refund Policy
Refunds are generally not provided once an order has been delivered.
However, refunds may be approved in the following situations:
- Replacement product is unavailable.
- Wrong product delivered and replacement is not possible.
- Order cancelled before dispatch.
- Any other situation where Samyak Solution determines that a refund is appropriate.
If a refund is approved, it will be processed to the original payment method within 5–10 business days after approval. Actual credit timelines may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled only before they are packed or dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
If your order has already been dispatched, you may contact our support team for assistance based on the applicable policy.
Damaged Package
If the outer package appears damaged during delivery:
- Take clear photographs before opening.
- Record an unboxing video whenever possible.
- Contact our support team within 48 hours.
This helps us resolve your issue quickly.
Important Notice
Replacement and refund requests are reviewed individually.
Samyak Solution reserves the right to approve or reject any request after verifying the information and supporting evidence provided.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
Contact Us
Samyak Solution
Trademark Brand: DishTrend™
67, Ayodhyanagar Society
Near Baroda Express Highway
New Maninagar, CTM
Ahmedabad – 382449
Gujarat, India
Phone / WhatsApp
+91 76988 85855
Website
https://www.samyaksolution.com
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM
Sunday – Closed
Customer Support
For assistance regarding:
- Returns
- Replacements
- Refunds
- Order Cancellation
- Damaged Products
- Wrong Deliveries
- Order Status
Please contact our Customer Support Team with your Order Number and supporting details.
We are committed to resolving genuine customer concerns as quickly as possible.
Our Commitment
At Samyak Solution, customer satisfaction, transparency, and product quality remain our highest priorities.
We continuously work to provide reliable products, secure shopping, fair policies, and responsive customer support.