Frequently Asked Questions (FAQ)
Welcome to Samyak Solution
Thank you for shopping with Samyak Solution.
We’ve compiled answers to the most frequently asked questions to help make your shopping experience simple, transparent, and hassle-free.
If you can’t find the information you’re looking for, please contact our Customer Support Team. We’ll be happy to assist you.
Shopping & Orders
1. How do I place an order?
Browse our products, add your preferred items to the shopping cart, proceed to checkout, enter your shipping details, choose your payment method, and confirm your order.
2. Do I need an account to place an order?
No. You may place an order as a Guest. Creating an account allows you to track orders, view order history, and enjoy a faster checkout experience.
3. How will I know my order is confirmed?
Once your order is successfully placed, you will receive an Order Confirmation via Email, SMS, or WhatsApp (where applicable).
4. Can I cancel my order?
Yes. Orders can be cancelled only before they are packed or dispatched for shipping.
Once an order has been shipped, cancellation is no longer possible.
Shipping & Delivery
5. Do you deliver across India?
Yes. We deliver to most serviceable locations across India through trusted courier partners.
6. How long does delivery take?
Estimated delivery times are:
- Metro Cities: 3–7 Business Days
- Other Cities: 5–10 Business Days
- Remote Locations: 7–14 Business Days
Actual delivery times may vary depending on the delivery location and courier service.
7. Is shipping free?
Free Shipping is available on eligible products or promotional offers.
For other orders, shipping charges (if applicable) are displayed during checkout before payment.
Note: If you always offer free shipping above ₹5,000, keep that condition here. Otherwise, this wording is safer.
8. How can I track my shipment?
Once your order is dispatched, we will send you a tracking link via Email, SMS, or WhatsApp (where available).
Returns, Replacement & Refunds
9. Can I return a product?
Currently, we do not accept returns after successful delivery unless required under our Replacement Policy.
Please refer to our Return & Replacement Policy for complete details.
10. When can I request a replacement?
A replacement request may be accepted if:
- You receive the wrong product.
- The product arrives damaged.
- The product has a manufacturing defect.
11. How soon should I report an issue?
Please report any issue within 48 hours of delivery by contacting our support team.
12. What documents are required for a replacement request?
Please provide:
- Order Number
- Product Photos
- Package Photos
- Unboxing Video (Highly Recommended)
Providing complete information helps us resolve your request more quickly.
Payments
13. Which payment methods do you accept?
We accept secure payments through trusted payment gateway partners, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets (where available)
14. Is my payment secure?
Yes.
All online transactions are processed using secure payment gateways with industry-standard encryption to protect your payment information.
Products
15. Are the product images actual?
We make every effort to display accurate product images.
However, slight differences in colour, packaging, or design may occur due to manufacturer updates or screen settings.
16. Do you regularly add new products?
Yes.
We frequently introduce new arrivals, trending products, and practical everyday items to expand our collection.
Customer Support
17. How can I contact Samyak Solution?
Phone / WhatsApp
+91 76988 85855
Website
https://www.samyaksolution.com
18. What are your customer support hours?
Monday – Saturday
10:00 AM – 7:00 PM
Sunday
Closed
Business Information
Business Name
Samyak Solution
Trademark Brand
DishTrend™
Business Type
Online Retail & eCommerce Store
Need More Help?
If your question is not answered above, our Customer Support Team is always happy to assist you.
Phone / WhatsApp
+91 76988 85855
Website
https://www.samyaksolution.com
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આ પ્રશ્નો ઉમેરવાથી પારદર્શિતા વધે છે:
19. Do you provide GST invoices?
Yes. A GST invoice is provided for eligible orders wherever applicable.
20. Are all products genuine?
Yes. We strive to supply genuine and quality products sourced from trusted manufacturers and suppliers.
21. Can I change my delivery address after placing an order?
Delivery address changes may be possible only before the order is packed or dispatched. Please contact customer support immediately after placing your order.
22. What should I do if my package is damaged during delivery?
If your package appears damaged at the time of delivery, take clear photos and contact our support team within 48 hours for assistance.
23. Is Samyak Solution an Indian company?
Yes. Samyak Solution is an Indian online retail and eCommerce business based in Ahmedabad, Gujarat, serving customers across India.