Effective Date: June 30, 2026
Welcome to Samyak Solution.
We are committed to providing quality products and a transparent shopping experience. Please read this Return, Replacement & Refund Policy carefully before placing your order.
Business Information
Business Name:
Samyak Solution
Brand:
DishTrend™
Business Type:
Online Retail & eCommerce Store
Return & Replacement Policy
At Samyak Solution, we carefully inspect and pack orders before dispatch. We make every reasonable effort to ensure that customers receive the correct product in good condition.
If you receive a product that is damaged, defective, or different from the product you ordered, you may contact us for a replacement or, where replacement is not possible, a refund, subject to verification and the terms of this policy.
Eligible Issues
A replacement request may be considered in the following situations:
- Product received in damaged condition
- Wrong product received
- Product has a verified manufacturing defect
- Product is materially different from the product ordered
All replacement and refund requests are subject to verification by our support team.
Return & Replacement Request Period
Customers must report any eligible issue within 48 hours of delivery.
Requests received after 48 hours may not be eligible under this policy.
Customers are advised to inspect the product immediately after delivery.
Information Required for a Request
To help us verify and process your request, please provide:
- Order Number
- Clear photographs of the product
- Clear photographs of the shipping package
- Photographs showing the issue or damage
- Unboxing video, if available
- Brief description of the issue
An unboxing video is recommended but not mandatory.
Providing complete information may help us process your request faster.
Returns for Change of Mind
We currently do not accept returns or replacements for the following situations:
- Change of mind
- Ordered by mistake
- Product no longer required
- Incorrect size, colour, quantity, or variant selected by the customer
- Minor colour differences caused by screen or display settings
- Normal wear and tear
- Damage caused after delivery
- Products that have been used, washed, modified, or physically damaged by the customer
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
Replacement Process
After receiving a replacement request:
- Our Customer Support Team will review the information provided.
- We may request additional photographs or information if required.
- If the issue is verified and the request is approved, we will provide the applicable return or replacement instructions.
- Where a return is required, the customer must follow the return instructions provided by Samyak Solution.
- An approved replacement will generally be processed within 5–10 business days, subject to product availability and serviceability.
Return Shipping Charges
For an approved claim involving a damaged, defective, or incorrectly delivered product, Samyak Solution will arrange or bear the applicable return shipping cost.
For requests that are not covered under this policy, return shipping will not be provided by Samyak Solution.
Refund Policy
Refunds are not normally provided for products that have been successfully delivered unless the issue is covered under this policy or a refund is required under applicable consumer protection laws.
A refund may be provided in the following situations:
- A verified damaged or defective product cannot be replaced.
- The wrong product was delivered and replacement is not possible.
- An order is successfully cancelled before dispatch.
- A refund is otherwise required under applicable consumer protection laws.
If a refund is approved, it will be issued to the original payment method within 5–10 business days after approval.
The actual time taken for the amount to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Order Cancellation
Customers may request cancellation before the order is packed or dispatched.
Once an order has been packed or dispatched, cancellation may not be possible.
If an order has already been dispatched, customers may contact our support team for assistance under the applicable policy.
Damaged Package at Delivery
If the outer shipping package appears damaged at the time of delivery:
- Take clear photographs of the package before opening it.
- Record an unboxing video whenever possible.
- Check the product immediately after opening.
- Contact Samyak Solution within 48 hours of delivery if the product is damaged, defective, or incorrect.
This information helps us investigate and resolve the issue efficiently.
Product Condition for Approved Returns
Where a return is approved, the product should be returned in its original condition along with its original packaging, accessories, manuals, tags, or other included items, where applicable.
Products that have been used, washed, modified, or damaged after delivery may not be eligible for replacement or refund.
Replacement & Refund Time
Replacement
Approved replacement requests are generally processed within:
5–10 business days
subject to product availability and serviceability.
Refund
Approved refunds are generally processed within:
5–10 business days after approval
The actual time for the refund to be credited may vary depending on the customer’s bank, payment provider, or payment gateway.
Important Information
All replacement and refund requests are reviewed based on:
- Order information
- Product condition
- Photographs
- Packaging condition
- Supporting information provided by the customer
- Applicable terms of this policy
We will communicate the outcome of the request and any required next steps to the customer.
Samyak Solution may request additional information when necessary to verify a claim.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
Contact Us
Samyak Solution
Brand:
DishTrend™
Address:
67, Ayodhyanagar Society
Near Baroda Express Highway
New Maninagar, CTM
Ahmedabad – 382449
Gujarat, India
Phone / WhatsApp:
+91 76988 85855
Email:
deepak@samyaksolution.com
Website:
https://www.samyaksolution.com
Business Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
Customer Support
For assistance regarding:
- Returns
- Replacements
- Refunds
- Order Cancellation
- Damaged Products
- Wrong Deliveries
- Defective Products
- Order Status
please contact our Customer Support Team and provide your Order Number along with the relevant details.
Our Customer Support Team will review genuine customer concerns and provide the applicable resolution according to this policy.
Our Commitment
At Samyak Solution, we are committed to providing quality products, transparent policies, secure shopping, and responsive customer support.
We continuously work to provide our customers with a reliable and straightforward shopping experience.